After the second mug arrived cracked, I contected CafePress customer service again. I was nice and fully explained “the deal”. I told them look, I want to continue to see CafePress sell these mugs now and in the future and I am afraid that if you dont pack the mugs properly then a whole lot more are going to get broken in transit. I spoke my mind, politely. The customer service rep told me he would take care of it, and then I waited. I received my third mug before the deadline I gave them. However the first two broken mugs I recieved, the print quailty was much better then the third. I am going to have a print designer re-do the logo for me, and then we’ll see what they are made of.
Archive for the 'One-Off' Category
So I setup a cafepress account, so that I could get my beer club logo printed on merchandise and see how good their service was. Hope was on my side, as I had read mixed reviews about them. So I create and account, and login to their site. I was really hoping for some sort of API so that I could dynamicaly generate images and then automate a storefront. Their site was easy to use and intuitive. There was a template available so that you can line up your graphic to the product placement. No problems so far. So I get my graphic uploaded and tinkered around with the site a bit. Overall, easy to navigate but no API or scripting options.
I ordered the first product and was notified very shortly afterwords with a confirmation. Then the next day it was shipped already. (Wow that was fast) and the oops guy drops it off like three days later. Awsome right? Not unless you like your product in 100 pieces.
So now I get to experience first hand what kind of customer service they have!
So I email in to CafePress to let them know my order came through broken, and I would expect they are pretty busiy with holiday returns so I am patient. I emailed in off their contact/feeback form on their site on Thursday eavening. I finally heare back from them on Sunday eavening with good news. They are going to ship me another product, no questions asked. They also said they were going to up the shipping from standard to 2 day air. So that was a nice responce.
So when I get my order the second time, we’ll see if cafe press gets a thumbs up or two down.
I hate waiting! Cafepress said they would 2nd-day air my order since the first one was damaged. Well it has been 4 days. I wouldn’t complain about it but they gave me the “od we’re so sorry, yadda yadda yadda…. We upgraded you to express 2nd day priority super fast shipping for FREE!” (not the actual quote). But you get the idea.
The cafepress order BETTER come in tommorrow! OR ELSE I get really mad.
Update: I called CafePress customer service 800 number, and had to hit a few options but then got right through to a real person. The lady was very helpful and gave me the tracking number for my order. So it is on its way and I should have it on monday. So I have my fingers crossed.
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